Terms of Service

This website is operated by Concierge Optical. Throughout the Site, the terms “we,” “us,” and “our” refer to Concierge Optical.

We offer this Site, including all information, tools, and services available from it, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. If you do not agree to these Terms, you may not use the Site or purchase products from us.

By using our Site and placing an order, you represent that you:

• Are at least 18 years of age
• Are capable of entering into a legally binding agreement
• Will provide accurate, current, and complete information
• Will use the Site only for lawful purposes

By placing an order for prescription eyewear, you confirm that:

• Your prescription is valid, accurate, and not expired
• The information you provide matches your doctor’s prescription
• You authorize us to use, verify, and store your prescription information
• You understand that prescription eyewear is a custom-made medical device

If your prescription is incomplete, unclear, or appears inconsistent, our optician may contact you or your eye care provider before your lenses are made.

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect colors, materials, or finishes.

All products and prices are subject to change without notice. We reserve the right to:

• Limit quantities of any product
• Discontinue any product at any time
• Refuse or cancel orders for any reason, including suspected fraud or misuse

All prices are listed in U.S. dollars (USD). We reserve the right to modify prices at any time.

Payment is due in full at checkout. We accept major debit and credit cards, HSA/FSA cards, and other secure payment methods supported by our payment processor.

All payments are processed securely. We do not store full credit card numbers on our servers.

You agree to provide current, complete, and accurate purchase and account information. If we suspect inaccurate or fraudulent information, we may refuse or cancel an order.

You are responsible for keeping your account information, including email and shipping address, up to date.

All prescription lenses are custom-made to your prescription and lens selections. By placing an order for prescription eyewear, you acknowledge that:

• Lens production begins only after prescription verification
• Once lenses enter production, orders cannot be canceled
• Prescription lenses are generally non-refundable, consistent with industry standards

Your lenses are covered by our Quality Guarantee, which includes prescription accuracy and fit & comfort support.

Standard shipping is always free within the United States.

Delivery timelines include both:

• Prescription verification and lens production time
• Carrier shipping time

Estimated delivery times are provided as a guideline and are not guaranteed. Delays may occur due to prescription issues, lens complexity, lab volume, carrier delays, or events beyond our control. For more details, please see our Shipping & Returns page.

All returns, refunds, and exchanges are governed by our Refund Policy, which is incorporated into these Terms by reference.

By placing an order, you acknowledge and agree to the terms of the Refund Policy.

If you use an HSA or FSA card at checkout, you are responsible for confirming that your purchase is eligible under your plan.

Any eligible refunds will typically be issued back to the same HSA/FSA card, in accordance with applicable regulations and payment processor rules.

All content on the Site, including text, graphics, logos, images, product descriptions, and code, is owned by or licensed to Concierge Optical and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any part of the Site without our prior written consent.

You agree not to use the Site:

• For any unlawful purpose
• To violate any laws or regulations
• To infringe upon our intellectual property or the rights of others
• To upload or transmit malicious code or malware
• To collect or track personal information without consent
• To spam, phish, or scrape the Site without authorization

We reserve the right to terminate your use of the Site for violating any prohibited use.

We use third-party providers (such as Shopify, payment processors, analytics tools, and shipping carriers) to operate the Site and fulfill orders. These providers have their own privacy and terms policies.

Occasionally, we may link to third-party websites. We are not responsible for the content or practices of any third-party sites.

We do not warrant that:

• The Site will be uninterrupted, timely, or error-free
• All information on the Site is complete, current, or accurate
• Any defects will be corrected immediately

The Site and all products are provided “as is” and “as available,” except where otherwise specified by our Quality Guarantee and applicable law.

To the fullest extent permitted by law, Concierge Optical, its owners, employees, and partners shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of products.

Our total liability for any claim related to your purchase shall not exceed the amount you paid for the order in question.

You agree to indemnify, defend, and hold harmless Concierge Optical and our affiliates from any claim or demand arising out of:

• Your breach of these Terms
• Your misuse of the Site
• Your submission of inaccurate or fraudulent prescription or payment information

We may update these Terms from time to time. Changes will take effect immediately when posted on this page.

Your continued use of the Site following any changes indicates your acceptance of the updated Terms.

If you have any questions about these Terms of Service, please contact us through the methods listed on our Site. Our concierge team is here to help.