Do I need my prescription before I place an order?

No. You can place your order now and send us your prescription later.

After ordering, you can:

• Upload a photo of your prescription (our AI reads it)
• Upload a file (PDF, JPEG, PNG)
• Enter it manually
• Email it to us later (we’ll send a reminder)
• Use a prescription we already have on file

We’ll always need a valid prescription before we manufacture your lenses, but you don’t have to delay your purchase.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible. Once lenses have entered production, changes may be limited. We’ll always do our best to help.

What information do you need on my prescription?

We typically need:

• Sphere (SPH)
• Cylinder (CYL) and Axis (if applicable)
• Add power for reading prescriptions (if applicable)
• Doctor’s name and exam date

If anything is missing, our optician will reach out before your lenses are made.

What is PD (Pupillary Distance), and do I need it?

Your PD is the distance between your pupils and helps us center your lenses correctly.

If your PD is not listed on your prescription, we can guide you on how to obtain or measure it. In some cases, we may contact your doctor’s office on your behalf.

Can you use a prescription from my eye doctor that I already have?

Yes. You can upload a photo or file of your existing prescription, or email it to us after you order. As long as it’s valid and not expired, we can use it.

What kind of lenses do you offer?

We currently focus on high-quality single vision lenses for:

• Distance glasses
• Reading glasses
• Everyday single vision wear

We do not yet offer bifocal, trifocal, or progressive lenses. If you need multifocal eyewear, we recommend visiting a local optician for in-person measurements.

How do I know which lenses to choose?

We’ve created a simple lens guide to walk you through prescription type, material, coatings, and more.

You can visit our Lens Guide, or chat with us and a licensed optician will recommend the best options for your prescription and lifestyle.

Do you offer blue light, photochromic, or polarized lenses?

Yes. We offer:

• Blue light filter single vision lenses
• Photochromic / light-adaptive single vision lenses (such as Transitions®)
• Polarized single vision sunglass lenses for maximum glare reduction

Can I use my own frame?

At launch, we focus on our curated frame collection to ensure fit, quality, and lab consistency. In the future, we may offer “lenses only” services for your own frames.

If you already own a frame and want to check whether it’s compatible with our lab tooling and lens edging, feel free to reach out and chat with our optician. We can advise you on whether your frame is a good candidate and what to expect.

How long will it take to get my glasses?

Timelines can vary slightly based on your prescription and lens type, but generally:

• Prescription verification & lens production: Typically 5–10 business days after we have your valid prescription.
• Shipping time: Typically an additional 3–5 business days.

For more details, visit our Shipping & Returns page.

Do you offer free shipping?

Yes. We offer simple, standard shipping that is always free within the United States.

Can I get my glasses by a specific date?

You can add your target date in the Order Notes section at checkout. While this does not guarantee a rush job, we will review your request and do our best based on your prescription and lens selection.

Can I use my HSA or FSA card?

Yes. You can typically use HSA/FSA funds on prescription glasses, prescription sunglasses, and prescription lens upgrades.

Simply enter your HSA or FSA debit card at checkout like any other card. You’ll receive an itemized receipt by email.

For details, visit our HSA/FSA page.

Do you take vision insurance?

We do not bill vision insurance directly at this time. Many customers use their out-of-network benefits by:

• Paying with a regular card at checkout
• Submitting their itemized receipt to their insurance plan for reimbursement (if eligible)

Coverage varies by plan, so we recommend checking with your provider.

What if my glasses don’t feel right?

Your comfort is part of our guarantee. If something feels “off” within the first 60 days, contact us and we’ll review:

• Your prescription values
• Your lens selection
• Measurements and fit

We’ll work with you to find a solution, which may include a lens remake in line with our Quality Guarantee.

Can I return prescription glasses for a refund?

Because prescription lenses are custom-made medical devices, they are generally not eligible for cash refunds once produced.

However, they are covered under our Prescription Accuracy and 60-Day Fit & Comfort guarantees. We’ll work with you to correct any issues.

What if my glasses arrive damaged?

If your glasses arrive damaged or defective, please contact us within 7 days of delivery with photos of the issue. We’ll review and arrange a replacement or remake when appropriate.

What payment methods do you accept?

We accept major debit and credit cards, HSA/FSA cards, and other secure payment methods supported at checkout.

Is my payment information secure?

Yes. Payments are processed through secure, PCI-compliant providers. We do not store full card details on our servers.

Do you offer adjustments?

If your frames need a minor adjustment, many local optical shops can adjust them for a small fee or at no cost. We’re happy to advise you on what to ask for.

How can I contact you?

You can reach us through the contact options listed on our site. We aim to respond as quickly as possible, with a concierge-level experience every time.