Quality Guarantee

Your lenses are verified by a licensed optician before they ever leave our Texas lab.

If your prescription isn’t perfect, we will:

• Remake your lenses at no charge
• Re-check your measurements
• Confirm fit, comfort, and clarity

Your vision should never be a compromise.

If something feels “off,” we’ll make it right.

For the first 60 days, you can request:

• A lens remake
• A frame adjustment recommendation
• A refitting solution
• Prescription verification

If you’re not comfortable, we’re not finished.

Your lenses are not mass-produced overseas. They are crafted in a certified Texas lab using:

• Digital surfacing equipment
• Premium lens materials
• Industry-leading coatings
• Multi-step polishing and finishing

Every pair undergoes a full optical inspection before shipping.

Before your glasses ship, they must pass all three:

• Optical Alignment Check – Ensures clarity and accuracy at all focal points.
• Prescription Power Verification – Confirms your lenses match your exact prescription.
• Final Cosmetic & Fit Inspection – We check for defects, scratches, lens edging quality, and alignment.

Nothing ships unless it passes all three.

We’re here long after you receive your glasses.

You can reach out anytime for:

• Lens care tips
• Frame adjustment guidance
• Troubleshooting
• Prescription questions
• Replacement lens options

You’re never on your own — that’s the concierge difference.

Included:

• Prescription lens remakes due to optical error
• Fit or comfort issues
• Lens defects or coating defects
• Incorrect prescription input (once corrected)
• Damage on arrival

Not Included:

• Lost or stolen eyewear
• Wear-and-tear (scratches from drops or improper care)
• Chewed glasses (dogs love them!)
• Frames damaged by heat, vehicles, or DIY adjustments

Even when it’s not covered, we’re here to help with replacements at a fair price.