Shipping & Returns

We currently ship within the United States.

Your order is crafted in our Texas-based lab and shipped directly to your home or office.

Because every pair of glasses is made to your prescription, there are two parts to your timeline:

• Prescription verification & lens production: Typically 5–10 business days after we have your valid prescription.
• Shipping time: Typically an additional 3–5 business days.

Need your glasses by a certain date?

You may enter this in the Order Notes section on the “Review Your Order” screen during checkout.

Please note: adding a date request does not guarantee a rush job or expedited production. We will always do our best, but turnaround times depend on your prescription and lens type.

We offer one simple, customer-friendly shipping option:

• Standard Shipping — Always Free

We believe getting great eyewear shouldn’t come with unexpected fees, so standard shipping is included with every order.

Once your order ships, you’ll receive a shipping confirmation email with a tracking number.

You can use this link to follow your package’s progress all the way to your doorstep.

Because prescription lenses are custom-made just for you, most orders are handled through our Quality Guarantee rather than traditional returns.

Non-Prescription Items

• Non-prescription frames or accessories in new, unworn condition may typically be returned or exchanged within 30 days of delivery.
• Items must be returned with original packaging and tags intact.

Prescription Eyewear

• Prescription lenses are custom-crafted medical devices and are generally not eligible for cash refunds once produced.
• They are fully covered under our 100% Prescription Accuracy and 60-Day Fit & Comfort Guarantee.
• If something feels off or doesn’t look right, we will work with you to remake lenses or correct issues in line with the Quality Guarantee.

For full details, visit our Quality Guarantee page.

If your glasses arrive damaged or with a visible defect, please contact us within 7 days of delivery.

We may ask for photos so we can:

• Document the damage with the carrier
• Verify the defect
• Quickly arrange a replacement or remake

We’ll take care of you — that’s our concierge promise.

To help us serve you quickly, please include:

• Your order number
• The name and email used at checkout
• A brief description of the issue
• Photos of the glasses and problem area (if applicable)

Once we review your request, we’ll confirm the next steps — whether that’s a lens remake, frame replacement, or other solution.

If you used an HSA or FSA card for your purchase, any eligible refunds will generally be processed back to that same card.

Because HSA/FSA rules vary by plan, we recommend keeping your itemized receipt and confirming details with your plan administrator.

For more information, visit our HSA/FSA page.