Email Us

The best way to reach us is by email. We respond as quickly as possible — usually within one business day.

Email: support@conciergeoptics.com

Chat With Us

Use the chat feature on our website for quick questions during normal business hours. If we’re assisting another customer, you may leave your email and we’ll respond promptly.

Order Questions

For the fastest help, please include:

• Your order number
• The name and email used at checkout
• A brief description of the question or issue

Need help with your prescription?

Our licensed optician can help interpret your prescription, verify details, or answer questions about SPH, CYL, AXIS, ADD, or PD.

You can upload a photo of your prescription during checkout — or email it to us afterward if you haven’t received it yet.

Not sure which lenses to choose?

We’ll gladly guide you to the best single vision lenses for your needs — whether for distance, reading, computer use, night driving, or sun protection.

Visit our Lens Guide or message us for personalized help.

Shipping Questions

Need an update on your order? We can check production status or tracking anytime.

Standard shipping is always free.

Returns & Exchanges

Prescription lenses are custom-made and non-refundable once production begins, but all orders are fully covered under our:

• 100% Prescription Accuracy Guarantee
• 60-Day Fit & Comfort Guarantee

For full details, visit our Refund Policy.

Need help using HSA or FSA benefits?

We can guide you through using your HSA/FSA card at checkout and provide the itemized documentation your plan may require.

Visit our HSA/FSA Page for more details.

Your Concierge Optician

Have a complex prescription question? Not sure if your frame choice will work with your prescription?

We can help — just send us a message with your question, and our optician will respond directly.